At Dallyho Dog Grooming and Daycare ("we," "our," or "us"), we are committed to protecting the privacy of our human clients and the safety of their furry companions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dallyho.co.nz and use our grooming and daycare services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or utilize our services.

Information We Collect
We collect information that helps us provide a safe, personalized, and excellent experience for you and your pet.

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Personal Data You Provide

1) Contact Information: Your name, home address, email address, and phone number.

2) Pet Information: Your dog’s name, breed, age, vaccination records, medical history, dietary restrictions, behavioral traits, and veterinarian contact details.

3) Account & Booking Details: Username, password, and appointment history.
4) Payment Data: Financial information (such as credit card details) processed securely through our third-party payment processors. We do not store your full payment card details on our servers.

Automatically Collected Data

5) Website Usage Info: Your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing our site.

How We Use Your Information
We use the information we collect to run our business efficiently and keep your pups happy. Specifically, we use it to:

1. Schedule, manage, and confirm your dog grooming and daycare bookings.

2. Ensure the safety of all animals in our care (e.g., checking vaccination records, managing medical needs).

3. Process payments and issue invoices.

4. Contact you in the event of an emergency involving your pet.

5. Send you service updates, appointment reminders, and promotional offers (which you can opt-out of at any time).

6. Improve our website functionality and customer service.

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Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your information in the following limited circumstances:

1. With Your Consent: We may share photos or videos of your dog on our social media pages or website (with your permission).

2. Service Providers: We may share data with trusted third-party vendors who assist us with website hosting, payment processing, booking software, or email delivery.

3. Veterinary Emergencies: If your dog requires urgent medical attention while in our care, we will share necessary medical and contact info with your designated veterinarian or an emergency vet clinic.

4. Legal Requirements: If required by law, court order, or to protect the safety, rights, or property of Dallyho Dog Grooming and Daycare, our staff, or others.

 

Security of Your Information

1. The safety of your data is just as important to us as the safety of your pups. We use standard administrative, technical, and physical security measures to help protect your personal information. However, please remember that no method of transmission over the internet is 100% secure.

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Cookies and Tracking Technologies

1. Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can choose to disable cookies through your individual browser settings, though doing so may affect some features of our website.

 

Your Rights and Choices
Depending on where you live, you may have the right to:

1. Access, update, or correct the personal information we hold about you.

2. Request that we delete your personal or pet data (subject to legal or operational retention requirements, like holding past booking records for tax purposes).

3. Opt-out of receiving marketing emails by clicking the "unsubscribe" link at the bottom of our emails.

 

 Changes to This Policy

1. We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any changes by updating the "Effective Date" at the top of this page.