Payment
1) Payment is required at the time of service unless prior arrangements have been made.

 

Cancellations & No-Shows

1) Cancellations made with less than 2 hours’ notice may incur a fee of up to 50% of the scheduled service cost.
2) No-shows will be charged the full appointment cost, which must be paid before any future bookings can be made.

3) Repeated late cancellations may result in prepayment being required for future appointments.

 

Late Arrivals
1) If you are running late, please contact us as soon as possible. Late arrivals may need to be rescheduled if there is insufficient time to complete the groom safely.

 

Drop-Off & Collection Times (Daycare & Boarding)

1) Please arrange any early drop-offs or late collections in advance.

2) Dogs remaining more than 30 minutes outside their scheduled appointment time may incur daycare fees.

3) Late pick-ups after closing time may incur an additional fee.

4) Standard boarding check-in and collection times are 9:00am–11:00am and 4:00pm–5:30pm, unless otherwise arranged.

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Collection Times
1)  If you are running late, please contact us as soon as possible.

While we will always do our best to accommodate late arrivals, appointments may need to be rescheduled if there is insufficient time to complete the groom safely. In these cases, a late cancellation fee may apply.

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Fleas & Vaccinations
1) We recommend all dogs are kept up to date with vaccinations, flea treatments, and worming. Puppies are welcome after their second vaccination.
2) If fleas are discovered during your dog's appointment, a flea treatment bath will be required and a $10 fee will apply.
3) Owners must disclose any known health conditions prior to arrival.

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Coat Maintenance & Matting

1) Matted coats require additional time and care and may incur extra charges.

2) A de-matting fee of $80 per hour may apply depending on severity.

3) In some cases, humane short clipping may be required to safely remove matting.

4) De-matting may occasionally reveal underlying skin irritation due to prior coat condition.

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Terms of Boarding
1) You're welcome to provide your dog's own food, or we can supply meals during their stay. Feeding charges may apply.
2) Bedding & Belongings
Comfortable bedding is provided, however you're welcome to bring your dog's own bedding. Toys and personal items are brought at your own risk and cannot be guaranteed to be returned in their original condition.
3) Check-In & Check-Out
4) Boarding check-in and collection times are between 9:00am–11:00am and 4:00pm–5:30pm. Alternative times must be arranged in advance and may incur a $5 fee.
5) Veterinary Care
Your dog's safety and well-being are our priority. If veterinary treatment is required during their stay, we will seek appropriate care without delay. Any veterinary costs incurred will be the responsibility of the owner.
 

Right to Refuse Service
1) We reserve the right to refuse or discontinue a service if we believe it cannot be completed safely or is not in the best interests of your dog's welfare.

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